Terms & conditions.

Agreement to terms

By purchasing, accessing or using services provided by Oh Brother Digital, LLC, doing business as Scroll and ScrollWRX (“Scroll,” “we,” “us” or “our”), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, do not purchase or use the services.

Services provided

We provide digital marketing and lead generation services for home builders and contractors, which may include:

• Meta (Facebook and Instagram) campaign management and optimization.
• Automated CRM follow-up and lead nurturing.
• Landing page creation and optimization.
• Lead qualification and appointment booking.
• Ad creative development and A/B testing.
• Performance reporting and analytics.
• Bi-weekly strategy and performance calls.

Specific inclusions are detailed on the pricing page and in your purchase confirmation.

Billing and payment

Setup is $1, charged at purchase. The monthly management fee does not begin at purchase: it starts when your ads go live, typically 3 to 4 weeks after onboarding. You are charged on that same date each month thereafter.

Ad spend is separate from and in addition to the management fee. Ad spend is paid to the advertising platforms and is non-refundable.

All fees are in U.S. dollars. Failed payments are retried; if a failed payment is not resolved after 7 days, services may be paused.

30-day money-back guarantee

Your first 30 days of service are covered by a money-back guarantee on our management fee. If you are not happy with the work in that window and your team has done all four of the things below, we refund that month's management fee.

• Join every strategy meeting
• Spend at least $100/day on ads, paid to Meta
• Mark every lead in the CRM as won, lost or still open
• Call new leads within 5 minutes, alongside our automations

Ad spend is not covered. Ad spend is paid to Meta and Google rather than to us, so it is not ours to refund. This is the same position set out under Billing and payment above.

To claim it, email info@joinscroll.com before day 30 of your first month of service. We confirm receipt by email within 2 business days and process an approved refund within 10 business days.

This guarantee is the one exception to "no prorated refunds" in the cancellation policy below. It applies once per client, to the first month only. Claiming it does not by itself cancel your service: to cancel, give written notice as set out below.

Cancellation policy: 30-day written notice required

You may cancel at any time with 30 days' written notice by email to info@joinscroll.com. Verbal requests, voicemails and text messages are not valid notice.

The notice period starts when we acknowledge receipt of your written notice, which we confirm by email within 2 business days. Service continues and is payable through the notice period.

• Your final invoice covers service through the end of the notice period. There are no prorated refunds for partial months.
• Committed ad spend is non-refundable. We work to minimize ongoing commitments where we can.
• During the notice period we wind down campaigns, export your lead data and provide final reporting.
• There are no cancellation fees beyond paying through the notice period.

Data and account transition

On request, we export your lead data and campaign performance records. CRM access is revoked at the end of the notice period.

Ad accounts held in your business name are transferred to you, and campaign data and creative from Scroll-managed accounts are exported to you. Custom landing pages and creative assets are provided on request.

Client responsibilities

To let us do the work, you agree to:

• Provide accurate business information.
• Provide access to your ad accounts, website and business listings.
• Respond to leads and booked appointments in a timely manner.
• Provide brand assets, logos, photos and content.
• Attend scheduled strategy and performance calls, or give reasonable notice.
• Comply with applicable laws and avoid deceptive or unlawful practices.
• Keep valid payment information on file.

Intellectual property

The Scroll and ScrollWRX brands, logos, CRM platform, proprietary tools, processes and methodologies remain the exclusive property of Oh Brother Digital, LLC.

Ad creative is yours. The ad creative we produce for your campaigns is your property from your first payment, and you have full access to it for as long as we are working together.

After cancellation. Delivering ad creative to you after your account closes depends on arranging a transition during your notice period. Without one, we may not be able to provide the creative files once the relationship has ended, so ask for the handover before you cancel.

Landing pages and campaign copy produced for you become your property after your account has been active for 90 days. Before 90 days, those materials remain the property of Oh Brother Digital, LLC.

Websites. A website bought as a custom build becomes your property once it is paid in full. A website taken on the Unlimited Website plan is licensed to you while that plan is active and becomes your property after 20 monthly payments, which is the same total as the build price. Before that point the site remains the property of Oh Brother Digital, LLC and ends with the plan.

You retain ownership of everything you provide to us.

Results and performance

Specific outcomes including lead volume, cost per lead, revenue, or conversion rates are not guaranteed.

Results depend on market conditions, competition, seasonality, geography, service area, pricing and how quickly you respond to leads.

Limitation of liability

We are not liable for indirect, incidental, special, consequential or punitive damages. Our total aggregate liability is capped at the amount you paid us in the three (3) months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Oh Brother Digital, LLC and its officers, directors, employees, agents and affiliates against claims arising from your use of the services, your violation of these terms or any law, materials you provide to us, and third-party claims related to your business.

Dispute resolution

If a dispute arises, both parties agree to attempt to resolve it through good-faith negotiation first. If it is not resolved within 30 days, the dispute proceeds to mediation or binding arbitration in Salt Lake County, Utah.

Governing law

These terms are governed by the laws of the State of Utah. Proceedings not subject to arbitration are brought in the state or federal courts located in Salt Lake County, Utah.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions stay in full force and effect.

Entire agreement

These terms, together with your purchase confirmation and any written agreement between us, make up the entire agreement between you and Oh Brother Digital, LLC regarding the services.

Changes to terms

We may update these terms from time to time. When we do, we update the “Last updated” date above, and we notify active clients by email.

Contact us

Questions about these terms? Get in touch: